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Free Genesys GCX-GCD Exam Questions - Reliable GCX-GCD Exam Cost

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Free PDF Quiz 2025 GCX-GCD: Trustable Free Genesys Cloud CX: Developer Certification Exam Questions

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 2

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 3

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 4

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 5

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 6

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Genesys Cloud CX: Developer Certification Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Medians
B. Skills
C. Languages
D. Knowledge levels
E. Index Ratings

Answer: C

Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

NEW QUESTION # 44
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

A. New feature
B. Minor Bugs
C. Breaking
D. Emergency
E. Deprecations
F. Non-Breaking

Answer: A,C,E,F

Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.

NEW QUESTION # 45
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

A. Queue Observations query
B. Flow Aggregates query
C. Conversation Aggregates query
D. Conversation Detail Record query

Answer: A

Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

NEW QUESTION # 46
Which protocol is used to transport digitized audio?

A. RTP over UDP
B. TCP
C. TLS
D. SIP over UDP

Answer: A

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

NEW QUESTION # 47
Which of the following statements are true regarding the Preview API? (Choose two.)

A. These resources are subject to both breaking and non-breaking changes at any time without notice.
B. They are intended to be released publicly at some point in the future.
C. Any developer may access these resources with no restrictions.

Answer: A,B

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 48
......

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