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2025 Salesforce Sales-101: Salesforce Certified Sales Foundations–Professional Test Voucher

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Salesforce Sales-101 Latest Test Vce & Sales-101 Valid Exam Tutorial

We strongly recommend using our Salesforce Sales-101 exam dumps to prepare for the Salesforce Sales-101 certification. It is the best way to ensure success. With our Salesforce Certified Sales Foundations (Sales-101) practice questions, you can get the most out of your studying and maximize your chances of passing your Salesforce Certified Sales Foundations (Sales-101) exam.

Salesforce Sales-101 Exam Syllabus Topics:

Topic
Details

Topic 1

Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.

Topic 2

Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.

Topic 3

Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.

Topic 4

Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.

Salesforce Certified Sales Foundations Sample Questions (Q94-Q99):

NEW QUESTION # 94
Which first step should a sales representative take to gain insight on potential customers?

A. Create customer success plans.
B. Analyze data about customers.
C. Conduct stakeholder interviews.

Answer: B

Explanation:
Analyzing data about customers is the first step that a sales rep should take to gain insight on potential customers. Dataanalysis is the process of collecting, processing, and interpreting information about customers using various sources and methods, such as CRM systems, web analytics, social media, surveys, etc. Data analysis helps to understand customers' demographics, behaviors, preferences, needs, etc., as well as to segment them into groups based on their similarities or differences.References:https://www.salesforce.com
/resources/articles/customer-analysis/#customer-analysis-definition

NEW QUESTION # 95
A prospect visited a company's website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?

A. Marketing goals
B. Customer needs
C. Product features

Answer: B

Explanation:
Customer needs are what thesales rep should focus on when qualifying a prospect who visited a company's website and completed a form expressing interest in a product. Customer needs are the problems, challenges, goals, or desires that the prospect has and that the product can address. Focusing on customer needs helps to understand the value proposition of the product, build rapport and trust with the prospect, and determine their fit and readiness for the product.References:https://www.salesforce.com/resources/articles/sales-process
/#qualify

NEW QUESTION # 96
A sales representative wants to foster team selling, increase customer satisfaction, and decrease customer attrition at a critical account.
Which business capability can help implement these goals?

A. Territory Management
B. Account and Contact Management
C. Account Planning

Answer: C

Explanation:
Account planning is the business capability that can help a sales representative foster team selling, increase customer satisfaction, and decrease customer attrition at a critical account. Account planning is the process of creating and executing a strategic plan for each key account, based on the account's goals, challenges, needs, and opportunities. Account planning helps the sales representative to align with the account team, understand the customer's business and industry, identify and prioritize the most valuable opportunities, and deliver personalized solutions that drive customer success and loyalty. References: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative:Plan for Success]

NEW QUESTION # 97
What are the key elements of a successful cold call?

A. Details about the decision maker and a follow-up with them soon after the call
B. Several short questions and a shared link to product descriptions on the company website
C. A compelling hook that ties in a product or service and open-ended questions

Answer: C

Explanation:
A cold call is a phone call to a potential customer who has not expressed any prior interest in your product or service. The key elements of a successful cold call are a compelling hook and open-ended questions. A compelling hook is a brief statement that captures the attention of the prospect and shows them how your product or service can solve their problem or meet their need. Open-endedquestions are questions that require more than a yes or no answer, and that encourage the prospect to share more information about their situation, goals, challenges, and preferences. By using a compelling hook and open-ended questions, you can engage theprospect, build rapport, qualify them as a lead, and move them to the next stage of the sales process. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

NEW QUESTION # 98
A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals.
Which skill is the sales rep growing?

A. Product knowledge
B. Business acumen
C. Sales acumen

Answer: B

Explanation:
Business acumen is the ability to understand the business environment, the customer's industry, and the customer's specific challenges and goals. A junior sales representative who engages with key accounts to understand their pain points, current solutions, and future goals is growing their business acumen skill. By doing so, they can better align their product or service with the customer's needs and expectations, and create more value for them. Business acumen isone of the core competencies of a sales professional, as it helps them build credibility, trust, and rapport with the customer, and differentiate themselves from the competition. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

NEW QUESTION # 99
......

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