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SIAMPトレーリングサンプル & SIAMP日本語版問題解説

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EXIN SIAMP 認定試験の出題範囲：

トピック
出題範囲

トピック 1

検出と戦略: このセクションでは、サービス統合のニーズを特定し、SIAM モデルを設計することに重点が置かれます。

トピック 2

実装: このセクションでは、SIAM フレームワークを実際に使用し、ガバナンスを確立することに重点が置かれます。

トピック 3

ステージ全体にわたる SIAM プラクティス: 試験のこのセクションでは、ライフサイクル全体にわたるコアプラクティスの適用に重点が置かれます。

トピック 4

計画と構築: 試験のこのセクションでは、SIAM の導入と展開における役割、責任、プロセス、テクノロジーの定義に重点が置かれます。

トピック 5

実行と改善: この部分では、候補者は SIAM フレームワークを操作する能力をテストされます。また、パフォーマンスの監視を改善し、必要な調整が確実に行われるようにすることも対象となります。

>> SIAMPトレーリングサンプル <<

SIAMP日本語版問題解説 & SIAMP合格記

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EXIN SIAM Professional Exam 認定 SIAMP 試験問題 (Q16-Q21):

質問 # 16
ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries
-the UK
-Germany
-the Netherlands
- Australia
To provide resilience every application used by ZYX will be hosted by three different hosting service providers The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary It is clear that there is a single structure needed for the service integrator contract Which contract structure is the most appropriate for ZYX?

A. Adopt a single structure for the hosting provider contracts
B. Adopt that same structure for the hosting provider contracts
C. Adopt custom structures for each hosting provider contract
D. Ask the hosting providers to provide their own structure.

正解：A

解説：
Understanding the Scenario:
* ZYX wants to minimize risks to service availability by using four different providers forhosting in the UK, Germany, the Netherlands, and Australia.
* Each application will be hosted by three different providers to ensure resilience.
* The CEO aims for rapid introduction of new services, low costs for the service integrator, and simplified contract drafting.
Analyzing the Options:
* Option A:Adopting the same structure for all hosting provider contracts might reduce complexity but doesn't address the requirement for a single contract structure.
* Option C:Custom structures for each hosting provider contract would complicate the contract drafting process, going against the legal team's preference.
* Option D:Allowing hosting providers to provide their own structure would lead to inconsistencies and difficulties in managing multiple contracts.
Selecting the Optimal Approach:
* Option B:Adopting a single structure for all hosting provider contracts ensures consistency, simplifies the management process, and aligns with the legal team's requirement to avoid complexity in contract drafting. It also supports rapid service introduction and cost efficiency by streamlining contract management.
Justification:
* A single contract structure facilitates easier management and integration across different providers, which is critical for maintaining service resilience and availability.
* This approach aligns with SIAM principles of consistent and streamlined service integration and management.

質問 # 17
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

A. Number of normal changes not recorded by the service provider
B. Amount of changes not submitted to the CAT on-time
C. Percentage of approved changes achieving the stated outcomes
D. Consistent achievement of high-quality service provider changes

正解：C

解説：
SIAM Principles of Measurement: Metrics in a SIAM environment should focus on outcomes, continuous improvement, and the overall effectiveness of processes across the ecosystem.
Outcome-Based Measurement: The percentage of approved changes achieving the stated outcomes directly reflects the effectiveness of the change management process. It measures whether changes deliver the intended benefits without adverse effects.
Comparison of Metrics:
Amount of changes not submitted to the CAB on-time focuses on process adherence but not on the effectiveness of changes.
Consistent achievement of high-quality service provider changes is important but needs a more specific metric to quantify quality.
Number of normal changes not recorded by the service provider indicates compliance issues but not process effectiveness.
Alignment with SIAM Goals: The chosen metric should align with SIAM's goals of integrated service management and continuous improvement by providing actionable insights into the effectiveness of change management.
Continuous Improvement: Measuring the percentage of changes achieving the stated outcomes helps identify areas for improvement in the change management process and aligns with SIAM's focus on delivering value through effective service management.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Measurement SIAM Professional Body of Knowledge (BoK), Change Management Sections

質問 # 18
The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

A. Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
B. Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced
C. Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
D. Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

正解：C

解説：
Stakeholder Engagement: Successful implementation of the SIAM strategy requires buy-in from all key stakeholders, including the ZYXUK Management Board.
Perspective Consideration: Demonstrating that the perspectives and concerns of ZYXUK stakeholders have been considered helps in gaining their support. It shows that the strategy is tailored to address their specific needs and challenges.
Communication Strategy: Clear and transparent communication about how stakeholder feedback has been incorporated can alleviate concerns and build trust.
Alternative Approaches:
Delaying implementation (Option A) can stall progress and may not address underlying concerns.
Teaming board members with strategy team members they know (Option B) might help but does not ensure understanding and buy-in at a strategic level.
Financial incentives (Option D) may be seen as coercive and can undermine genuine commitment to the strategy.
Conclusion: Ensuring stakeholders understand how their input has shaped the strategy is the most effective approach to securing their support and facilitating smooth implementation.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Stakeholder Engagement and Management SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections

質問 # 19
ZYX has used a phased approach for implementing the SIAM model
- ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
- NETSCO had all network services transitioned to them
- OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

A. Establish a data room containing all information about the services so that facts and data can be quickly checked
B. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
C. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
D. Complete the transition over a weekend when the number of people using the services will be low

正解：C

解説：
Early Life Support (ELS): ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
Comprehensive Coverage: Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
Collaboration: Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
Risk Mitigation: This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
Service Desk Preparation: While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
Data Room: Establishing a data room is beneficial for information access but does not provide the necessary hands-on support required during the transition.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support SIAM Professional Body of Knowledge (BoK), Early Life Support Sections

質問 # 20
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
-ZYXS bespoke application support and development
-ZYXD data centers and hosting
-BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

A. O BANKSCO
B. ZYXS
C. O ZYXD
D. O OUTSCO

正解：D

解説：
* Service Proportion Consideration:OUTSCO provides the largest proportion of services, including the service desk, desktop and laptop support, networking, and infrastructure support. Their onboarding is crucial for stabilizing the core service operations.
* Service Desk Integration:The service desk is a critical function in the SIAM ecosystem. Ensuring its seamless operation is foundational to managing other service integrations effectively.
* Operational Stability:OUTSCO's services are essential for the day-to-day operations of ZYX.
Prioritizing their onboarding ensures that the majority of service operations are stabilized early.
* Supporting Functions:Once OUTSCO is onboarded, it can support the integration of other service groups more effectively, given its comprehensive service coverage.
* Alternative Providers:
* BANKSCO (Option A) and ZYXD (Option C) provide specialized services that, while important, do not cover as broad a range of critical functions as OUTSCO.
* ZYXS (Option D), although important for bespoke application support and development, does not cover the critical operational infrastructure that OUTSCO does.
* Conclusion:Onboarding OUTSCO first ensures that the critical infrastructure and broad range of support services are stabilized, providing a strong foundation for the subsequent integration of other
* service providers.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Service Onboarding
* SIAM Professional Body of Knowledge (BoK), Transition Planning and Support Sections

質問 # 21
......

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SIAMP日本語版問題解説: https://www.jptestking.com/SIAMP-exam.html

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